top of page

Privacy Policy

Effective Date: February 20, 2025

Introduction

At Simple Support, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect
 

  • Personal Information: Name, email address, phone number, and billing information when you book a service or contact us.

 

  • Technical Data: IP address, browser type, and usage data collected through cookies and similar technologies.


How We Use Your Information
 

  • Service Provision: To provide and manage our repair and IT services.

 

  • Communication: To respond to your inquiries, send confirmations, and provide updates.

 

  • Improvement: To analyze usage and improve our website and services.


Data Sharing and Security
 

  • Third-Party Services: We may share your data with trusted third-party service providers to facilitate our services. (Simple Support) will not sell, rent, or share the collected mobile numbers, email addresses, or physical addresses.

 

  • Security Measures: We implement industry-standard security measures to protect your data from unauthorized access and breaches.

​

  • We ensure that any third-party service providers we share data with are bound by confidentiality agreements and are prohibited from using your data for any other purpose.


Your Rights
 

  • Access and Correction: You can request access to or correction of your personal information.

 

  • Opt-Out: You can opt-out of receiving marketing communications from us at any time.


SMS Messaging Terms

By opting into our SMS messaging service, you agree to the following terms:
 

  • Data Collection: We collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates via various methods.

 

  • Data Usage: We use your data solely for sending appointment reminders, service order confirmation and customer service.

 

  • Data Security: We protect your data with secure storage measures to prevent unauthorized access.

​

  • Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

 

  • Message Rates: MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages. 

​

  • Messages are recurring, and message frequency varies.

 

  • Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to Info@simple-support.net or 864-249-7026.  After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

​

  • You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

​

  • Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Simple Support will not sell, rent, or share the collected mobile numbers


Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at (864-249-7026) or (hr@simple-support.net).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

bottom of page